Delivery & Returns Policy
You can return any item within 14 days for refund as well as change with 30 days right from the time you ordered your product. All we ask is that you send the items back unused in their original condition with all the original packaging. When returning/replacing you are the customer who is responsible for shipping back to us for the goods you wish to return/exchange. Please use the same bag/carton that you received the goods in. The item should be returned in the same condition as when you purchased it. All the goods returned must be packed in a bag or carton. In case of replacement, return or complaint, we follow the customer Agency’s rules for e-commerce. If the item/goods are used, the return will not be accepted “you will of course try the goods, but do not used them if you wish to return or change”If the item / goods are missing labels even if the garment is unused, Alive Moto will have to deduct up to 30% on the product value. Then we will not be able to sell the goods / goods to any new customer. Generally speaking, it takes about 10 business days from we registered your return until you receive the refund. Please note that cancellation and replacement rights do not apply to custom orders. Read me this under "Custom orders". We follow the recommendations of the General Complaints Board. If you are not satisfied with anything you ordered, you have 14 days of withdrawal after you have received the item. You are entitled as a customer to open the packaging free of charge to check that the product is working. You are always entitled to cancel your purchase if the product is over. The right of withdrawal applies to the entire Alive Moto range. Right of withdrawal does not apply to goods that have been put into service. As a customer, you are required to check your delivery. When exercising a right of withdrawal, the goods shall be returned in a substantially unchanged condition. Once we have returned the goods and made an assessment of the return based on the condition of the goods, we will refund the amount you paid for the goods within 14 days of receipt of the return,
NOTE! Normally, it takes about 2 weeks to send your return to us before receiving any refund. In exceptional cases, it may take up to 30 days for a refund, which is the maximum time by law. Please contact us before returning the goods, we can then reduce the handling time to make you satisfied.
If your order doesn't qualify for free returns, or if you should choose to arrange your own delivery, we recommend that you use an insured, recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Click “Contact us” and send away your reuest
77350 Le Mee Sur Seine
Cell:+33 (0) 62 59 81 455
Then send a copy of the receipt and write down what to replace. If the item is in stock, it will sent immediately, return will made only be made if the item is unused and is in new condition. Shipping cost are returned by the buyer. Please note that a copy of the receipt must be attached to the package and the reason for the return. In case of complaint/return/change, you can purchase contracted shipping notes directly from our website. We will then send you a shipping slip by email., which you then print and then put on the package and file it at your nearest delivery post center.
As a consumer, you have a right of claim from the date you receive the item. You must leave a message "within a reasonable time" after you have discovered it. If you advertise within two months, according to the consumer purchase, it is always considered that it has been done on time. However, reasonable time may be longer than two months. In case of any dispute raised by the General Complaints Board (ARN), Alive Moto follows their recommendation in the matter. Contact us before returning the goods. Click on "Contact Us" and send your request. We do not accept Busy Goods. Send the package as a business package for fastest handling. In case of complaint / return / change, you can purchase contracted shipping notes directly from our website. We will then send you a shipping slip by email, which you then print and put on the package and file it at your nearest delivery point (Posten). Buying shipping notes from our website reduces the handling time, given that the package is shipped as Company Package and delivered to us the following day. If you choose to