RETURN & REPAIR POLICY
Please study at following before returning the goods:-
Please notify us before returning goods by email. services@alivemoto.biz
With the returned item please include your name, address and a copy of the invoice along with the reason for return and whether you require an exchange or a refund.
Goods which prove unsuitable may be returned for refund or exchange if they are returned to us within 30 days of receipt. Subject to the following conditions:
Please include postage.
Items are received in a resalable condition.
Items should be returned unused in their original condition in order to secure a refund.
Items are returned complete with all packaging in good condition.
We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
Please advise us of any problems with shortages or carrier damage within 7 days of receipt.
Addition;
We are unable to refund:
Used items: Such items are not resalable not least because of safety concerns. We strongly recommend you do not go out on your bike with your new gear until you are completely satisfied that you do not require a refund.
We classify items as used if the original hang tags are removed.
Items damaged in transit: Sending items back in their product packaging only is not enough; items to be returned should be properly protected on their journey back with all the packaging we used to send it to you, including the product packaging and the corrugated outer box. If you send it back any other way you risk the item becoming damaged in transit and consequently you will lose all or part of your refund.
Special Orders: We are also unable to refund deliveries we have made to you that were special orders. We may agree to take back a special order if any technical problem Nin manufactured.

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